Terms of Service

1. The Service

ChairFlowIQ is a software platform that helps barbers and salon professionals accept bookings from their customers, primarily via SMS text messaging and a web booking interface. ChairFlowIQ is a technology provider; we do not perform haircuts, grooming, or any other service ourselves. The barber you book with is responsible for the services they provide, their schedule, their cancellation policy, and their conduct.

2. Accounts & Eligibility

• You must be at least 18 years old to create a ChairFlowIQ account as a barber, or at least 13 years old to book an appointment as a customer (with parent or guardian involvement where required by law).
• You are responsible for the accuracy of the information you provide and for maintaining the confidentiality of your account credentials.
• You are responsible for activity that occurs under your account.

3. Bookings, Cancellations & Refunds

When you book an appointment through ChairFlowIQ, you enter into an agreement directly with the barber you have selected. Each barber sets their own cancellation policy, which is displayed at the time of booking and on the booking confirmation page. Refunds for cancelled or missed appointments are governed by that barber's policy. ChairFlowIQ facilitates payment and refund processing through Stripe but is not the merchant of record for the underlying service.

If you have a dispute about a service you received, please contact the barber directly first. If you cannot resolve it, contact support@chairflowiq.com and we will assist where we are able.

4. Payments & Fees

Customer payments for bookings are processed by Stripe. Barbers receive funds via Stripe Connect to a bank account they have linked. ChairFlowIQ charges a platform fee on transactions, disclosed to the barber at signup. For customers, the amount you pay at booking is the amount displayed at checkout; any subscription or service fees charged to barbers are governed by the barber's separate subscription agreement.

5. SMS Communications

Use of ChairFlowIQ's SMS features is governed by our Privacy Policy, which describes how you opt in, message frequency, opt-out instructions, and how mobile numbers are handled. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help.

6. Acceptable Use

You agree not to:

• Use ChairFlowIQ for any unlawful purpose, including fraud, harassment, or impersonation.
• Send unsolicited messages or attempt to use the platform to send messages outside of legitimate booking interactions.
• Interfere with, probe, or attempt to gain unauthorized access to the platform, its infrastructure, or other users' accounts.
• Resell, redistribute, or commercially exploit the platform outside of operating your barber business through it.

We may suspend or terminate accounts that violate these Terms or that pose a risk to the platform or other users.

7. Intellectual Property

ChairFlowIQ, the chairflowiq.com website, and the software powering the platform are owned by QLEARVISION LLC and protected by intellectual property laws. You retain ownership of content you submit (such as your business name, photos, and service descriptions) and grant ChairFlowIQ a worldwide, non-exclusive license to host, display, and process that content as needed to operate the service.

8. Disclaimers

The platform is provided "as is" and "as available." We do not warrant that the service will be uninterrupted, error-free, or that any specific result will be achieved. We disclaim, to the maximum extent permitted by law, all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Use of the platform is at your own risk.

9. Limitation of Liability

To the maximum extent permitted by law, QLEARVISION LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of ChairFlowIQ. Our total liability for any claim arising out of these Terms or the platform will not exceed the greater of (a) the amounts you paid to ChairFlowIQ in the 12 months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

10. Mandatory Arbitration; Class Action Waiver

Please read this section carefully — it affects your legal rights.

You and QLEARVISION LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of ChairFlowIQ will be resolved by binding individual arbitration, rather than in court, except that (a) you may bring qualifying claims in small-claims court, and (b) either party may seek injunctive or equitable relief in court to protect intellectual property or prevent unauthorized access to the service.

Class action waiver. You and QLEARVISION LLC agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

Opt-out. You may opt out of this arbitration provision by sending written notice to support@chairflowiq.com within 30 days of first accepting these Terms. Your notice must include your full name, the email associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.

The specific arbitration administrator, rules, seat, and fee allocation will be set out in the arbitration provider's then-current consumer rules. If any portion of this section is held unenforceable, that portion will be severed and the remainder will continue to apply, except that if the class action waiver is held unenforceable, the entirety of this section will be void.

11. DMCA Notice and Takedown

If you believe content posted on ChairFlowIQ infringes your copyright, please send a written notice under the Digital Millennium Copyright Act (17 U.S.C. § 512) to our designated agent. Your notice must include:

• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
• Identification of the copyrighted work claimed to be infringed.
• Identification of the material that is claimed to be infringing, with information reasonably sufficient to permit us to locate it (e.g., a URL).
• Your contact information (address, telephone, email).
• A statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law.
• A statement, made under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the copyright owner.

Send your notice to:
DMCA Designated Agent — QLEARVISION LLC
[Mailing Address — TBD]
Email: support@chairflowiq.com

We may forward your notice (including your contact information) to the user who posted the allegedly infringing material. Repeat infringers may have their accounts suspended or terminated.

12. Termination

You may close your account at any time by emailing support@chairflowiq.com. We may suspend or terminate your access if you violate these Terms, if your account is inactive, or if continued operation is no longer commercially reasonable. Provisions of these Terms that by their nature should survive termination will survive.

13. Governing Law & Venue

These Terms are governed by the laws of the State of [STATE], without regard to its conflict-of-laws principles. Subject to the arbitration provisions above, any action permitted to be brought in court will be brought exclusively in the state or federal courts located in [STATE], and you and ChairFlowIQ each consent to personal jurisdiction and venue in those courts.

14. General

Severability. If any provision of these Terms is held unenforceable, the remaining provisions will continue in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.

No waiver. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of QLEARVISION LLC.

Entire agreement. These Terms, together with the Privacy Policy and any additional terms presented when you use a specific feature, constitute the entire agreement between you and QLEARVISION LLC regarding ChairFlowIQ, and supersede any prior agreements on the same subject.

Force majeure. Neither party will be liable for any failure or delay in performance caused by events beyond reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network or telecommunications failures, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, reorganization, or sale of substantially all our assets. Any attempted assignment in violation of this section is void.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated through chairflowiq.com or by email or SMS where appropriate. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.

16. Contact

Questions about these Terms?
QLEARVISION LLC (operating ChairFlowIQ)
[Mailing Address — TBD]
Email: support@chairflowiq.com